🛡️ Refund Policy
At iptvsmarterspro12 , we firmly believe in the quality of our products and services. Our primary goal is your satisfaction, and we work diligently every day to ensure a seamless experience. However, we understand that issues can arise, and we are committed to resolving them transparently and fairly.
Below you will find our refund policy, applicable to subscriptions purchased on www.iptvsmarterspro12.com .
1. Eligibility for Reimbursement
1.1 Full Refund (72 hours)
If you are not satisfied with your purchase or if you encounter a problem that renders the system unusable and we are unable to resolve it within 48 hours of your support request, we will give you a full refund.
Refund requests must be submitted within 72 hours of the purchase date. Requests made after this 72-hour period will not be eligible for a full refund.
1.2 Partial Refunds
Refunds requested after the initial 72-hour period, but during the active subscription period, may be partially refunded , calculated proportionally to the unused subscription time. Our support team will contact you to process any partial refund request.
1.3 Reimbursement Processing Time
Refunds will be processed within 20 to 90 business days , depending on the payment processor. We strive to initiate the refund as soon as possible after receiving and verifying the request, but please note that processing times are beyond our control due to bank processes and payment processing delays.
2. How to Request a Refund
To submit a refund request, please follow these steps:
Send your request by email to: contact@ https://www.google.com/search?q=iptvsmarterspro12.com .
Include your order ID in the subject line with the title: "Refund Request" .
Describe precisely the problems encountered and provide a clear reason for the refund request.
In some cases, we may ask you for additional evidence or information to better understand and try to resolve the problem.
You will receive a response from us explaining our findings and decision regarding the refund request, guaranteeing complete transparency.
3. General Terms and Conditions Relating to Refunds
3.1 Technical Support Requirements
Refunds for technical issues will only be processed if you have given us sufficient assistance in resolving the problem. If we are unable to resolve your issue within 48 hours of receiving your support request, we will issue a refund.
3.2 Credit Card Refund
Refunds for credit card payments will typically be credited to your account within 20 to 31 business days. In some cases, processing may take up to 90 days. https://iptvsmarterspro12.com is not responsible for delays caused by third-party payment processors.
4. Exclusions from Reimbursement
We will not issue a refund or partial refund in the following cases:
User Configuration Problems
If the user is unable to configure their device, cabinet, or system, we will provide the best available support. However, we cannot issue refunds for external configuration issues, as we are not responsible for hardware or device problems beyond our predefined setup steps.
Temporary Chain Problems
Some channels may occasionally experience interruptions, buffering, or fail to function. These issues are usually temporary and can be caused by various factors, including:
Internet fluctuations on the client's side.
Problems with the client's device or configuration.
Problems with the customer's Internet service provider (ISP).
Temporary server-side issues.
Since these issues are usually temporary, refunds will not be issued for this reason. Our engineers are continuously working to resolve such problems.
Change of Mind
Refunds will not be issued if the customer changes their mind after purchase or decides to unsubscribe without there being a technical problem or proven malfunction of the service.
5. Compensation for Extended Breakdowns
In cases where you are unable to access your IPTV subscription for more than 48 hours due to a problem with our services, we will fully refund the package price or extend your subscription to compensate for the lost time. Furthermore, we may offer a bonus to compensate for the inconvenience, which will be negotiated on a case-by-case basis.
6. Contact Information
If you have any questions regarding our refund policy or require assistance, please contact us at:
Email: contact@iptvsmarterspro12.com
Website: https://www.iptvsmarterspro12.com